Returns Policy

Returns Policy


* Orders made after 25th November have until the 31st January to return items for 'Money Back Guarantee'

14 day Money Back Guarantee

If you are unhappy with your on-line purchase for any reason, you are able to send the item back to Gnomes Alpine Sports within 14 days of purchase for exchange or a full refund.

All returns must be accompanied with a returns form.

Download refund form by clicking here


  • All products returned must be in their original condition, with all packaging, labels, instruction manuals and warranty booklets present.
  • The original receipt and a complete returns form must accompany the returned goods.
  • Refunds will only be made by the method of payment.
  • No Refunds will be made on skis and snow chains.
  • Return shipping fees of the product are at your cost.
  • Refunds will be made within 48 hours of Gnomes Alpine Sports receiving the product back in stock.  Refunds may not show on your statement for a further 72 hours.
  • 14 Day Money Back Guarantee applies to online purchases only.
  • No refunds on international orders.

A restocking fee of 10% will be charged for any products returned that are not in the original condition or have no receipt.
Returns Address:

Gnomes Alpine Sports
26 South Terrace
New Zealand
Tel: 03 318 8433


Any questions please contact us.